Refund policy

CaniXSA Returns & Refund Policy

We want you to love your CaniXSA gear. If something isn't right, we're here to help.

Return Window You have 7 days from the date of delivery to request a return.

Eligibility Items must be unused and in their original packaging. Products that show signs of use, wear, or damage will not be accepted for return.

How to Request a Return Email us at [your support email] with your order number and reason for return. We'll provide return instructions within 1–2 business days.

Refunds & Exchanges Once your return is received and inspected, you may choose either:

• A full refund to your original payment method, or
• An exchange for another item of equal value.

Refunds are processed within 5–7 business days of receiving the returned item.

Return Shipping Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

Non-Returnable Items Items that have been used, washed, or are not in original packaging cannot be returned.